Return & Refund Policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused, with tags
- In its original packaging
You’ll also need the receipt or proof of purchase.
How to Start a Return
Contact us at info@petspawzz.com to begin the return process.
1 Haussman Court, Meadowbrook 4131
If your return is accepted, we’ll send you a return shipping label and instructions. Items sent without a return request will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect. We'll evaluate the issue and make it right.
Exceptions / Non-returnable Items
We do not accept returns for:
- Perishable goods (e.g., food, flowers, or plants)
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
If you're unsure, feel free to contact us for clarification.
Exchanges
The fastest way to get what you want is to return your item and make a new purchase after the return is accepted.
EU 14-Day Cooling-Off Period
If the item is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must meet the same return conditions mentioned above.
Refunds
We’ll notify you once we’ve received and inspected your return, and let you know if your refund is approved.
If approved, you’ll be refunded to your original payment method within 10 business days.
Note: It may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed, please contact us at info@petspawzz.com.